Privacy Policy

We are The Word Desk Limited (https://www.theworddesk.com is ‘our site’) and we care about the privacy of all visitors to this website. We will collect and use your personal data only as set out here in this Privacy Policy. Our site is owned by The Word Desk, a limited company registered in England with company number 14430877. Our registered address is Unit E5 Telford Road, Bicester, Oxon, OX26 4LD and you can contact us at info@theworddesk.com or on 07311 694443. This policy describes our privacy practices – what personal information we collect, what we do with it, and your rights regarding your Personal Information. For further information on rights under UK GDPR, see here.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. This may be personally identifiable information such as your name, email, job title or other contact details. We will also collect internet data as you use our website. This may be your IP address or information collected by cookies or Google Analytics. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information.

How do you collect information?

When you make an enquiry to us or request a quotation from us. This may be via the contact form, which asks for first and last names, email address and phone number. It also has a free text message box in which you can compose your own words. These details will be sent to an email account monitored by a company employee who will process the enquiry.
When you or your company offers services or products to us.
When you visit our website.
When you subscribe to our emails and updates using the email subscriber form.
When you agree to receive information from us, for example marketing emails or promotional content.
When we send you an invoice for payment.

Why do you collect personal information?

As detailed above, we process very little personal data about you but, for any that we do process, it will be on the following lawful bases (contractual and/or legal obligation, we have a vital interest, we have a legitimate interest):

To provide business services and handle queries or complaints.
To perform a contract.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services. For example, using cookies or Google Analytics (with your consent) to analyse our website’s performance.

You can ask via the contact form or info@theworddesk.com for your personal data to be removed and to inform us that you withdraw consent for us to process your information.

How do you store, use, share and disclose your site vistors' personal information?

Our company website (https://www.theworddesk.com) is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

If you use the contact form or email update subscriber form, your details will be stored in The Word Desk Ltd’s email archive so that we have a record of the enquiry. Your individual rights under UK GDPR are unaffected, though.

We also use the following third parties to supply business services:

Google Analytics: to analyse and understand our website performance and marketing activities.
FreeAgent, a member of the NatWest Group Plc: to raise invoices for payment.
HubSpot: to process prospective and existing customer information for business development and marketing activities.

How do you communicate with your site visitors?

We may contact you by email, postal mail or telephone for reasons such as: an enquiry you have made, business services we are providing to you or you to us, invoicing, to troubleshoot any problems, to send updates about our company, services or promotions, or as otherwise necessary to contact you regarding any agreement we may have with you.

How do you use cookies?

We may use cookies and similar tracking technologies. These are used mostly for stability, security, functionality, performance and advertising purposes.

Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. The Word Desk Ltd’s website (https://www.theworddesk.com) is hosted by Wix and has a cookie banner. This banner gives you, the visitor, the opportunity to accept or decline non-essential cookies on the site. Wix uses cookies for important reasons, such as:

To provide a great experience for visitors and customers
To identify registered members (users who register to our site)
To monitor and analyse performance, operation and effectiveness of Wix’s platform
To ensure the platform is secure and safe to use.

A good source of general information: All About Cookies.

Furthermore, the following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Privacy policy updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. This was last updated on 09 February 2023.

How do I contact you?

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at the below addresses:

Email address: info@theworddesk.com
Postal address: Unit E5 Telford Road, Bicester, Oxon, OX26 4LD

Of course, we sincerely hope this is not the case and that we can help resolve any issues in a satisfactory manner, but you can complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113 https://www.ico.org.uk